Last updated 1st April

Posted on 01st Apr 2021

 

• Click to view our own Roadmap!
• Indoor racket sports - social play can only be played with membes of your household or support (not social) bubble in line with Government guidelines.
• Padel players - at present, bookings are currently restricted to three per week.  Consecutive bookings are not permitted.  This gives everyone a fair opportunity for court time!  
• Please find below copies of key updates emailed to members or shared on social media channels relating to the Tier 4/lockdown restrictions starting 31st December 2020.
• To view communications from the previous period of restrictions, please click here.

 

1st April 2021 - Gym, Pool, & Class bookings and much more!

We are pleased to report that Club life is running smoothly since we opened our doors!  The next phase allows us to re-open more facilities from Monday 12th April and we would like to share the following update:

 

General Club Information

What will your opening hours be from Monday 12th April?

• 7am to 10pm Monday to Friday (Reception open 7am-8pm)
• 8am to 7pm Saturday and Sunday (Reception open 8am-5pm)
• Remember, bank holidays mirror our weekend hours (currently 9.15am-5.30pm)

 

From Tuesday 6th April:

• Reception will be open 9.30am-4.30pm
• Our Membership Office re-opens

 

Racket Sports

Outdoor AND Indoor court availability from Monday 12th April

• First court booking will be 7.30am Monday to Friday, and 8.30am at weekends.
• Last court booking will be 8.30pm Monday to Friday and 5.30pm at weekends.
• One-week advance bookings can be made from 9.30am at Reception Monday 5th-Sunday 11th April, and then from 7am from Monday 12th April.

 

Who can I play indoors with?

• You may play with members of your household and personal (not social) bubble.  
• Households may mix when playing outdoors, although the rule of six applies.

 

How often can I play padel?
Our padel players are an eager bunch so, to give everyone a fair opportunity of court time, we are restricting advance bookings to three hours per week.  Consecutive bookings are not permitted. This will be continually reviewed.

 

When does the Summer Term Tennis Programme start?
This returns on Monday 19th April and the timetables are available to view on our website - click here.  Course bookings can be made from Tuesday 6th April at Reception.

 

I paid for a Winter Term rackets course - will this be moved to the Summer?

If you paid for a course that was due to start in January, you will automatically be offered a place on the corresponding Summer course.  

 

If you have a particular question about this, please email the teams directly - they will reply to every email but please note they are working limited hours.

 

Email the Tennis Team
Email the Squash/Racketball/Padel Team

 

When can I book and play squash and racketball?

These courts open on Monday 12th April!  One-week advance bookings open on Monday 5th April at 7am online; 9.30am on the phone.  Click here for a reminder about how to book online.

 

In this first phase of re-opening the courts, you are permitted to play with other members of your household or personal (not social) bubble.  

 

Fitness Facilities

Great news - Fitness Classes start returning to the Club on Monday 12th April!

We're excited to offer some classes at the Club from Monday 12th April.  These will take place outdoors by our High Performance Gym.  Safe shelter will be available in the event of bad weather.  These are in addition to our live online Zoom classes which are already running.  Click here to see what's on offer!

 

When can I book the Gym, Swimming Pool, and in-club Fitness Classes?

Advance one--week bookings open on Monday 5th April, and the facilities open on Monday 12th April!

• In-club Fitness Classes - book online from 8am or at Reception from 9.30am.  From Monday 12th April, you can book at Reception from 8am.
• Gym & Swimming Pool - book online from 9am or at Reception from 9.30am.  From Monday 12th April, you can book at Reception from 9am.
• You may advance book one session/class per day.  
• Fitness classes - if there is space in another class on the day, you are welcome to attend.
• Gym users - please keep your valuables with you because lockers will not be available
• Swimmers - you have sole access to the changing rooms and lockers.  
• Online fitness classes - the is no limit to how many you attend!

 

Remind me how I can book online? 

Click here for more information.  So you are ready to make bookings on Monday morning, please re-familiarise yourself with your log-in details and our system in advance!

 

More areas of Club life

When can I enjoy a drink and bite to eat at the Bar?

From Monday 12th April, our Bar will be open and you can sit with friends outdoors on our patio.  The rule of six applies and we ask that you continue with social distancing and covid-safe practices. 

 

Our Creche and Shop

These both re-open on Monday 12th April, although Pauline's racket restringing service returns on Tuesday 6th April! 

Advance bookings for our creche open at Reception on Monday 5th April.  Once the creche team return on Monday 12th April, future bookings can be made directly with them. 

 

Can I bring a guest to the Club? 

At the moment, during these early days of re-opening we are keeping numbers at a very safe level and giving members priority access.  Therefore, we are unable to welcome your guests but we hope this will soon change so keep checking our online channels for updates.

 

Masks when indoors

We ask that all members, and staff, wear a mask when walking (indoors) through the Club to your destination.  We would appreciate your co-operation as we try to encourage a safe environment for us all.

 

Roadmap back to Roslin Road South

This is available to view on our website - click here.   

 

Thank you

Thank you in advance for your patience as we re-open the Club safely, in line with Government and LTA guidelines.  We cannot wait to welcome you back and are hugely appreciative of the support you have shown us.  If you have any questions on the above, please feel free to email me directly.

 

We look forward to seeing you very soon!

 

Best wishes,

Peter D Elviss

Chief Executive 

 

20th March 2021 [Email scheduled for 21st March]

We have more information to share with you as we prepare to re-open on Monday 29th March!

 

General Club Information

What time will you open on Monday 29th March?

The doors open at 9.15am and our opening times will be as follows:

 

• 9.15am-8.45pm Monday to Friday
• 9.15am-5.30pm Saturday and Sunday

 

Reception opening hours - 9.30am to 1pm

In our phased approach to re-opening, for now, Reception will be available 9.30am-1pm daily to help you in person or on the phone, from Monday 29th March.  Our Membership Team return in person on Tuesday 6th April.

 

For queries outside of the above times, please email info@westhants.co.uk where a small team continues to work from home.

 

Our Creche and Shop

These will both re-open on Monday 12th April, although Pauline's racket restringing service returns on Tuesday 6th April!  Booking details for the creche will follow closer to the time.

 

Masks when indoors

We ask that all members, and staff, wear a mask when walking (indoors) through the Club to your destination.  We would appreciate your co-operation as we try to encourage a safe environment for us all.

 

Roadmap back to Roslin Road South

This is available to view here.  

 

Racket Sports

 

Outdoor court booking information:

 

• Phone bookings open Sunday 28th March - Charlotte and her team will be taking court bookings on the phone only, 9.30am-1pm on Sunday 28th March.  The Club will be closed so to avoid disappointment, please do not turn up in person.
• Monday 29th March - We'll be open so you can book in person or by phone with Reception from 9.30am-1pm daily.  These hours will be extended from Monday 12th April.
• Court Availability - The first court booking will be at 9.30am every day. The last court booking will be 7.30pm on weekdays, and 4.30pm at weekends.  These hours will be extended from Monday 12th April.

 

Who can I play outdoor tennis or padel with?

• Households may mix with standard social distancing measures in place and applying the "rule of six".  This is in line with Government and LTA guidelines.
• Larger groups are permitted for organised Club activities (ie. Easter tennis camps).
• Our weekly programme sessions (ie. Ladies morning, Pay & Play) are scheduled to return from Monday 19th April so keep your eyes peeled for news.

 

I paid for a Winter Term rackets course - will this be moved to the Summer?

If you paid for a course that was due to start in January, you will automatically be offered a place on the corresponding Summer course.  Our programmes are still being finalised but are due to start on Monday 19th April.  

 

If you have a particular question about this, please follow these links to email the teams directly - they will respond after 29th March when they return to work.

• Email the Tennis Team
• Email the Squash/Racketball/Padel Team

 

When can I play squash and racketball?

Our indoor facilities will re-open on Monday 12th April in line with the Government's Roadmap.  We will share more details about this as we approach that date! 

 

Our Squash Team has already planned Easter holiday sessions for ages 5-18 so if this is of interest, please email Bev today or click here for more details.

 

Fitness Facilities

 

When can I book the Gym and Swimming Pool?

From Monday 5th April, you will be able to make one-week advance bookings online and at Reception.  These facilities re-open on Monday 12th April.  More details will be shared closer to the time so please keep your eyes peeled for news!

 

As a Fitness member, remind me how I can enjoy the Club?

From Monday 12th April, you can enjoy the gym, the swimming pool, and a bite to eat or drink on the patio with Club friends! 

 

PLUS, you are welcome to use our outdoor courts from Monday 29th March until 30th April.  Rackets and balls are available to borrow, just ask a member of staff when you visit.

 

Fitness classes are not permitted until Monday 17th May but in the meantime, we are expanding our online timetable to over 20 weekly classes.  Our library of over 35 pre-recorded workouts remains on the website too for you to access at any time!

 

Thank you

We would like to take this opportunity to remind members that we will not be collecting fees in April, in lieu of January's payment which we were unable to stop.

 

Thank you in advance for your patience as we carefully re-open the Club in line with Government and LTA guidelines.  We cannot wait to welcome you back and are hugely appreciative of the support you have shown us.

 

If you have any questions on the above, please feel free to email me directly or email our team who continue to work from home.

 

We look forward to seeing you very soon!

 

Best wishes,

Peter D Elviss

Chief Executive

 

8th March 2021 [By email]

More news about re-opening on 29th March PLUS Easter Camp details! 

 

We have more good news to share as we prepare for opening on Monday 29th March!  Click here to see our own Roadmap back to Roslin Road South.

 

April subscription
In lieu of January, we are pleased to confirm we will not be collecting fees on 1st April 2021.  

Club opens on Monday 29th March
Our doors open at 9.15am on Monday 29th March!   In the meantime, our phone lines remain closed and a small team continue to monitor emails from home.  

Advance bookings
Our booking system will return for our courts, gym, and swimming pool.  We are finalising our staffing arrangements so cannot share an opening date for bookings yet but keep your eyes peeled for news, we will give you plenty of notice.

Easter Tennis Camps for children aged 5-12
These will run every morning 6th-9th April and 12th-15th April inclusive - view more details here.  Bookings and payments can be made at the Club from Monday 29th March but if you have any questions now or wish to register your interest, please email the team by clicking here.

Online Studio timetable & Walking Club
We are extending our live online timetable so, from 29th March, you can enjoy 22 weekly classes featuring more of our dedicated team.  In addition to this, Sandra's Tuesday and Thursday Walking Club returns on 30th March.  Closer to the time we will share more details in our weekly 'classes' email, sent every Friday morning.  We're determined to keep you strong and connected whilst we all patiently wait for the return of in-club sessions.  Remember, we also have 35+ pre-recorded workouts for you to access any time on our website.

Outdoor courts for Fitness members too
Fitness members, you are welcome to use our outdoor tennis and padel courts from 29th March to 30th April.  We know rackets may not be your first sporting choice, but why not enjoy some activity in the Spring sunshine with your Club friends!  Rackets and balls are available to borrow at Reception (relevant times apply to off-peak members).

Stringing service and Club Shop
Pauline returns with her stringing service on 6th April, and our shop will be open from 12th April.

Creche
Our creche team return on 12th April!  We will let you know when the team are able to take advance bookings..

Plus, all of this in the pipeline too for the first few weeks!

• Club tournaments.
• The return of our squash & racketball programme, which will hopefully include Easter holiday sessions for children!
• Tennis 'clinics' and workshops for adults.
• Summer Term programmes which will start on 19th April 2021.

 

We cannot wait to welcome everyone back and are enormously appreciative of your continued support and patience.  More details will be emailed in the coming days so please keep checking your inbox, our website, and social media channels.  For now, please remember we have a small team monitoring emails from home.  Alternatively, please feel free to email me directly with any questions or comments.

Best wishes, 

Peter D Elviss
Chief Executive

 

25th February 2021 [By email]

We are open from Monday 29th March!

We were delighted to hear this week's Government announcement which gives us permission to open on Monday 29th March 2021 - we cannot wait!  Like many others, our team are awaiting more clarification from the Government so we can finalise our own "roadmap" but we wanted to share our broad plans with you now.

 

• Membership payments - These remain paused for March's subscriptions.
• Tennis and Padel Tennis - These can resume outdoors on Monday 29th March! We believe we can deliver some of our Club programme too, including the possibility of Easter Camps for your children. Indoor activities are likely to return on Monday 12th April, in line with the Government's plans.
• Fitness Classes - Our online timetable will be extended from Monday 29th March and we are reviewing some options that would allow on-site sessions in April. We will keep you posted!
• Gym and Pool - Our gym and swimming pool will be open on Monday 12th April, provided the Government moves successfully into their Step 2 phase on time.
• Squash and Racketball - This will return on Monday 12th April, provided the Government moves successfully into their Step 2 phase on time.
• Creche, Shop, and Bar & Restaurant - We are still reviewing these areas and will advise as soon as possible.

 

Delivering a first-class service in a safe environment, despite the current challenges, remains a priority for us so we ask for your patience whilst we navigate through the Government information as it is released. We will share more details, including booking information, as soon as possible.

Please continue to check your email, this website, and social media channels for updates. In the meantime, if you have any questions, please feel free to email me directly.

We cannot wait to open our doors on Monday 29th March and look forward to welcoming you back!

Best wishes, 

Peter D Elviss
Chief Executive

 

22nd February 2021 [Website and Social Media Channels]

[In response to the Government's key annoucement] As always, we follow the Government updates closely. Our team will be meeting this week and a member communication will follow reflecting the latest announcements.

Please help our team by waiting for our communication before you email them as we're confident it will answer common queries!  Thank you in advance for your patience whilst we finalise our next steps.

We continue to feel reassured by the speed of the vaccination programme and with Spring in the air, we feel encouraged about post-lockdown life and cannot wait to open our doors!
 

 

8th February 2021 [Email]

A month has passed since our last update and we continue to monitor the Government news closely.  Disappointingly, for now, our status is unchanged - all facilities are closed and, as such, membership subscriptions have been paused.

 

We remain confident that sports and fitness centres will be amongst the first places permitted to re-open based on previous experience and because of the health and wellbeing benefits on offer; an increasing priority for many.  We are reassured by the success of the vaccination programme and with Spring approaching, we feel encouraged about post-lockdown life.

 

Our small 'lockdown' team is working hard to provide you with a contact channel during lockdown and to ensure we have a smooth re-opening when the Government gives us permission.  Last week, a professional company spent time cleaning our indoor courts which are now gleaming and ready to welcome players!  We hope the wait will not be much longer.

 

In the meantime, remember there are online fitness classes six days a week and a library of pre-recorded sessions on our website.  Please continue to check our website, social media channels, and your email for key updates.  

 

We hope you and your loved ones are safe and well.  If you have any questions, please do not hesitate to email me directly.  Thank you for your continued support, it is appreciated.

 

I'd like to end this note by sharing a quote sent to me by one of our oldest members, 'Life isn't about waiting for the storm to pass, it's about learning to dance in the rain'.

Best wishes,

Peter D Elviss
Chief Executive

 

 

6th January 2021 [Email]

We were disappointed to hear the Government announcing a new national lockdown this week but, as we move towards the end of this global pandemic, we understand the importance of following the guidelines to keep everyone as safe as possible.

The situation for the Club remains unchanged - regrettably our doors must remain closed for the time being.  Below is a copy of the member communication sent on 31st December 2020, prior to national lockdown, which answers frequently asked questions. Please note your January payment will be credited when we re-open and be reassured that we have paused February's payment.

There is a small team working behind the scenes with me and we plan to meet weekly to address any new information from the Government and supporting bodies (ie. LTA) along with member questions.  We will continue to communicate key updates via email, website, and social media channels.

If you have any questions about your membership, please email info@westhants.co.uk where a small team are monitoring emails, Monday to Friday.

For now, we wish all our members and your loved ones a happy and healthy start to 2021 despite the unusual circumstances.  Thank you, as always, for your continued support of the Club, it is enormously appreciated by us all.

Best wishes, 

Peter D Elviss
Chief Executive
 

 

31st December 2020 [Email]

 

Like many across the country, we continue to closely follow the latest Government announcements and with Tier 4 confirmed for our area, Club life is on pause as we sadly close our doors until further notice.

We hope the following information answers some of the key questions you may have.

What will happen to my membership payment for January?
The Direct Debit was already in place before the Government's announcement.  If we successfully collect your January payment, we will credit you accordingly when we are allowed to re-open. Our annual payers will have their renewal date extended - we will write to you separately closer to your renewal date with details.

 

Subscriptions and membership changes will be paused whilst we remain in Tier 4.  

 

Will all areas of the Club be closed?

Yes, all areas, including our outdoor courts. Westover CrossFit will not be running. Members, along with RPDC and Academy Juniors, will not be able to enter the Club during the Government's lockdown.
 

Will your online class timetable be running?
Yes!  We plan to re-introduce some of the classes we ran during November's lockdown during the period of Club closure so check your email inbox every Friday for links to classes for the week ahead. Pre-recorded classes and sessions from our first lockdown are also still available to view on our website.
 

Can I still have personal training outside?
According to the latest Government guidelines, you can enjoy one-to-one, socially distanced, personal training sessions in public areas (ie. not private gardens). If you would like to arrange this, please speak directly to your personal trainer.
 

I am mid-way through a paid course - what happens next?
Any weeks missed will be adjusted accordingly from next term's course.
 

What is happening to the Club Championships?
These matches were being rescheduled.  We will provide an update as soon as possible but this may not be confirmed until after lockdown so we ask for your patience. 
 

Can I contact the West Hants Team during lockdown?
Yes, we will have a small Membership and Communications team working reduced hours, from home, during lockdown. You can email them at info@westhants.co.uk, Monday to Friday.  We ask for your patience as the team reply to all messages. 
 

How will you keep members updated?
We will continue to update our website's News page and social media channels, along with emails so keep an eye on your inbox too!  As before, copies of key emails sent will be available to view on our website.

 

Please note our standard cancellation policy remains in place so if you wish to cancel, please provide one calendar month's notice in writing via info@westhants.co.uk . Please note that should you cancel and wish to rejoin in the future, a joining fee will be payable. 

 

We would like to thank you for your ongoing support and patience.  2020 was a year no one expected however we remain committed to improving the health of our members and staff - it is of the utmost importance to us and we are determined that our community will have a strong 2021 despite the unusual circumstances.

 

With best wishes for the New Year for you and your loved ones, 

Peter D Elviss
Chief Executive

 

30th December 2020 [Email]

Following the Government's announcement this afternoon, we will be closing our doors (and phone lines) at 10pm tonight until further notice.  

 

A more detailed email will follow tomorrow which aims to answer common questions so we ask for your patience whilst we finalise the details.

 

Please note the Direct Debit for your January subscription is already in place so this will be collected as usual and we will instead credit you accordingly when we are allowed to re-open.  Please help our teams by waiting for tomorrow's detailed communication before you email us with any queries.  Emails sent to info@westhants.co.uk will be monitored by a small team, Monday to Friday, during the period of Club closure.

 

In better news, our online classes will continue starting with GRIT at 9am on 31st December - registration details are waiting in your inbox.  We are determined to start 2021 strong!

 

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