Covid-19: Club news - updated Thursday 2nd April

Posted on 27th Mar 2020


Updates below in date order.  Our phone lines are closed but we are responding to emails Monday-Friday, 10am-2pm so please email us at  




2nd April 2020 - A Club update from our Chief Executive, Peter Elviss


April Update and the latest regarding Les Mills On Demand

I am aware that everyone is currently adjusting to these uncertain and worrying times, but I feel it is important to keep you all informed regarding what is happening at the Club. I would also like to take this opportunity to sincerely thank the many members who have taken the time to write, email and show support towards the Club in these challenging times. It is greatly appreciated by myself and the whole West Hants Club team.

The West Hants club was established in 1926 and during its long history there have been events to rival the current pandemic. This should provide hope to us all that the Club will be back in full swing soon. The West Hants Club is a member’s club and the Directors strive to provide ample sporting and fitness opportunities to all members and guests. It is a non-profit making business and no director receives any kind of payment or dividend. They constantly provide expertise and guidance voluntarily due to their passion and belief in West Hants and what it provides to you. Please take this as reassurance that the club, your health and its first-class service are our number one priorities.

Our Team

I am fully determined to re-open, when the Government allows, on a strong footing and I would like to make you aware of the actions I have taken regarding my staff.  As from April 1st, all but 5 employees have been furloughed. The Club will be paying the remaining 80 furloughed staff and will be reclaiming this from HMRC, while this is positive it will create a significant lag in cash flow as we do not have a timeline for repayments. The 5 remaining staff will ensure the club stays operational, safe and secure, ready for reopening in a timely fashion. This action also allows us to retain all remaining staff so we can instantly provide the same services as before. At this time, it is impossible for me to predict any timescale or on what basis we will be allowed to reopen but we will keep you informed.

Membership Payments
I know there are many questions about membership and I would like to address them through division into 2 areas. While finalising all decisions I will be adhering to certain principles; the major principles being fair and consistent treatment towards every member. Everyone will be treated equally while simultaneously trying to adhere to Club policy and show our immense appreciation for the continued support the West Hants Club receives.

Area 1 - The Members Who Pay By Direct Debit


  • If you have continued to pay your membership we are incredibly grateful. It really helps with our cash flow and will contribute largely to our positive reopening. If possible we ask you to keep paying and know that you will receive additional months for the exact period we are closed.
  • If you have downgraded to social, then you will be allowed and encouraged to upgrade to any membership category without a joining fee upon reopening. We thank you again for your loyalty towards the Club
  • If you have cancelled without any notification, then you will be liable for a re-joining fee. I very much respect your decision and personal circumstances but I must be consistent and fair to other members. Regardless, we look forward to warmly welcoming you back
  • If you would like to cancel, we are kindly asking members to honour our standard one-calendar-month notice period in writing. Please email this to  When we re-open you will be credited with a free month's membership.

Area 2 – The Members Who Pay Annually



  • If you have already paid your membership, please be reassured that you will be given an extension for the entire period we are closed.
  • If you are due for a payment and are able to pay, we would really appreciate you doing so. This will equally give huge support to the club and it’s future reopening. You will also receive additional months for the period we are closed.

Advanced Payments

Any member who has paid in advance for any service will be entitled to a full refund or future reduction on the next term's courses. Regretfully, this will have to wait to be sorted when we reopen due to the uncertain timeline of the next few months

Les Mills On Demand – FREE for members – Coming Soon
On a positive note, we are pleased to provide our members with FREE access to Les Mills On Demand for 60 days.  In addition to this, our instructors are learning the special royalty free releases that have been provided so far, with more to come as Les Mills endeavour to react to the Covid-19 situation and provide their licenced clubs with options for their members. 

As previously communicated, details on how to access this will be sent by email either tomorrow or Saturday so please keep checking your inboxes.  Thank you in advance for your patience, we will send this information as soon as we can.

There is usually a subscription fee for Les Mills On Demand but you will soon be able to access and enjoy the following for free!

  • All-access to 800+ online Les Mills workouts - find the right workouts to match your fitness level.
  • No equipment is needed to start - choose workouts with or without weights and other exercise equipment.
  • 15+ workouts added every month, you can mix it up or try something new!
  • Stream from your TV, laptop, mobile or tablet. Download workouts on iOS and Android. Compatible with Chromecast and Airplay.


We cannot wait to share this with our members and in the meantime, there are a number of pre-recorded classes on our website for all to access.


I mentioned earlier that 5 staff would not be furloughed, and their details are shown below:

Finally, I would once again like to thank all members for their continued support. I understand that everyone is having to make difficult decisions during this time but all support is greatly appreciated.

I encourage you to make use of all the free online fitness content my staff are providing and hope it contributes to maintaining some positivity and sense of community for you all. Most importantly, I hope everyone stays safe and healthy and on behalf of all the staff we look forward to welcoming you back to the Club.

Yours sincerely,
Peter D Elviss
Chief Executive


2nd April 2020 - Les Mills On Demand - coming very soon!


Your unique Les Mills On Demand log-in details are being prepared and we plan to send these to our members tomorrow or Saturday so please keep checking your inboxes!

A Club update from our Chief Executive is also due to be sent to members later today.

With continued best wishes

The West Hants Team



27th March 2020 - Les Mills on Demand and from your favourite instructors - FREE for members, click for details



26th March 2020 - Tennis Courses


A message from our Tennis Team: For those who were attending a current course, we will be applying a credit towards your next course programme.  As soon as we have a likely date where we can re-start the courses, we will be in touch.



23rd March 2020

A message from our Chief Executive, Peter Elviss, and his Management Team:


Outdoor courts

In Friday's Government announcement regarding the closure of gyms and leisure clubs, they indicated that physical exercise at a safe distance is something that can continue at this time.  The Department of Culture, Media and Sport specifically advised the LTA that tennis is one of the best examples of social distancing in practice, and so should be encouraged as long as the guidance permits.

However, our Management Team have reached a decision to keep the Club closed.  We feel a moral responsibility to fully endorse the Government's Guideline for social distancing, and the health of our staff, members, loved ones, and community is of the utmost priority to us.  We have faced some challenging questions in the last few days and we hope you support our decisions.

How you can contact us

With immediate effect, our phone lines are closed but our Membership Team will be answering emails Monday-Friday from 10am-2pm. 

Please send all queries or correspondence to as this is the only email address we are monitoring.

As always, we will respond to all queries and messages but ask for your patience at this particular time.

Online support - keep in touch

Our dedicated teams plan to deliver online classes, workouts, and tennis drills during this temporary period.  Please regularly check our website's Event page to view these.  Please also continue to check our News page for any club announcements.

We also intend to communicate with you regularly so please check your emails, Instagram, and this Facebook page.

Please follow the advice to stay at home if you can and we cannot wait to re-open our doors and welcome everyone back.

With continued best wishes,

Peter D Elviss
Chief Executive


21st March 2020

Since last night's Government announcement to close certain social spaces, including gyms and leisure clubs, it seems they also indicate that physical exercise at a safe distance from others in a safe environment is something that can continue at this time.  The Department of Culture, Media and Sport has specifically advised the LTA that tennis is one of the best examples of social distancing in practice, and so should be encouraged as long as the guidance permits.

Therefore, our Management Team are currently making arrangements to open our outdoor tennis and padel courts to members of all categories next week.   We will email you again on Monday morning, at approximately 10am, to confirm if we have a plan to offer you this opportunity whilst continuing to respect Government guidelines.

We would also like to confirm that our front of house team will be available to take your calls and emails Monday to Friday, from 10am-3pm.  As always, we will respond to all queries and messages but ask for your patience at this particular time.  The only email address that will be regularly monitored is so please use this for any queries or correspondence.

The health and well-being of our members and staff continue to be of utmost importance to us and we intend to communicate with you regularly so please check your emails, this page, Instagram, and our Facebook page.


With continued best wishes,

Peter D Elviss

Chief Executive


20th March 2020

In line with Government guidelines, we will be closing the Club after tonight until further notice.


Our community of members, friends, and staff have been asking if the Club is open as normal tonight and it is so if you were planning to join us, our door is still open.


After today, please continue to check our channels for updates and news from our wonderful team.


With continued best wishes, The West Hants Team


19th March 2020

Operational Changes - a message from our Chief Executive, Peter Elviss

I am writing to give you an update and advise you of some operational changes. As you are aware the Government is giving ‘Advisory’ protocols to businesses like us regarding social distancing.  This is a complex and important matter and we are now having to put into place new additional safety initiatives and directives within our Club as outlined below. It is important for the Club to implement ‘safeguarding’ measures for all of our members and staff. I am sure you are aware that is my intention to stay open as long as possible, but on any day the Government will potentially close down all public establishments.  We will keep you updated.

It is critically important that if any member does have a fever, cough, or a cold that they do not visit the premises for at least 14 days after the event.

The Gym
Our Gym will remain open. We strongly advise members to follow the hand hygiene rules – wash hands and disinfect equipment before and after use. We will also reserve the right to limit the numbers of members in the gym at any one time.

Studio Classes
These will remain in place but we will reduce the capacity to 10 people.

The Creche
As from Friday 20th March we have to follow Government guidelines and regretfully the creche will be closed.

Bar & Restaurant
The following measures will be put in place:

• We will be removing some of the furniture to create more distance between tables.
• In addition to the hygiene measures in place, we no longer be providing the newspapers and changing to a cashless service wherever possible. This is to further mitigate the risk through touching surfaces. 

Membership Payments
The West Hants Club is a private members club but, like any business, our priority is to ensure the safety of both members and staff.

The great area of unknown is how long we may have to close for, and I have to ensure the future success of the Club whilst retaining the services of the staff who offer an excellent service in various areas of the Club.

Members of the Club pay monthly by Direct Debit and annually. In these unprecedented times it is hoped members will continue to pay their subscriptions. In the event that the Club is closed, your membership will be extended for the same length of time that the Club is closed.

Due to these uncertain times the fees will not increase on the 1st May 2020 but we will still honour the commitment of free indoor court fees.

This is certainly a challenging time for everyone and I hope the request mentioned above is acceptable and gives you the confidence without the fear of losing out and protects the long term future of the Club.

If anyone has any questions please do not hesitate to contact me directly.

Thank you in advance for your continued support of the Club.

Best wishes,

Peter D Elviss, Chief Executive and Edwin Bessant, Club Chairman

16th March 2020

Following the latest statement from the Government, our Senior Management Team are agreeing the next steps.  We will update our website and social media channels as soon as we can, likely to be tomorrow or Wednesday. 


In the meantime, the Club remains open and we thank you for your understanding and support of the Club and its staff in this unprecendated situation.  The health and well-being of our members and staff remains of utmost importance to us.


With continued best wishes, The West Hants Team


13th March 2020

We would like to give you another update on the Coronavirus situation. Firstly, be assured, we do not currently have any immediate concerns about the presence of Coronavirus in the Club. However, in light of the fast moving situation, we will give you as much notice as possible of any changes and will communicate via:


  • Facebook 
  • Instagram
  • Email
  • This news page!
  • Club Notices
  • We will call you if we cancel an event, course, or class with less than 24 hours notice. For classes, please also check your emails for automated messages about cancellations.


Please ensure your email is correct on the ESP portal and sign up for the newsletter if you haven’t already done so. You can also follow us on Facebook and Instagram.


This is an unprecedented situation and therefore we would like to thank you in advance for your patience and understanding. A decision to make changes, cancel events, or close the Club will not be taken lightly and we will make every effort to keep Club life running as normal whilst prioritising the health of our members, visitors and staff.


Until this health situation eases, please help us by checking one of the above channels regularly. Please also check the official Government guidelines.


Best wishes, The West Hants Team 


9th March 2020

Here at The West Hants Club, the health and safety of our members, staff, and visitors is always of the utmost importance to us.  I must reassure you that we currently have no concerns here at the Club.  


We know there is increasing concern regarding Covid-19 (coronavirus) following the confirmation of two local cases yesterday and would like to advise the following:


Personal Hygiene

Washing with soap and warm water is the medical “gold standard” of preventing the spread of any infection, including coronavirus.   Our soap dispensers are continually topped up so please ensure you use them and follow these general principles:


  • Wash your hands often – with soap and water for at least 20 seconds.
  • Avoid touching your eyes, nose, and mouth with unwashed hands.
  • Avoid close contact with people who are sick.
  • Cover your cough or sneeze with a tissue, then throw the tissue in a bin.
  • Clean and disinfect frequently touched objects and surfaces in the home.


Gym Protocol

Hand gel is currently available in our Gym and we encourage gym visitors to use this before and after using equipment, in the immediate absence of water and soap.  You will be aware that supplies of hand gel are low countrywide and we will do our very best to have a supply.  Please remember that soap and warm water is highly recommended – it is the medical “gold standard”.


We have increased availability of cleaning products in all areas of the Club.  We would politely ask Gym and Studio users to support us and fellow members by wiping down equipment after you have used it.  We are fortunate to have a dedicated Gym Team who regularly clean this area of the Club however your help at this time would be appreciated.


We have asked our instructors to ensure there is enough time at the end of group exercise classes to clean down.  This may mean classes finish a few minutes earlier but I am sure members will understand the reasons for this and co-operate.


Our Cleaners

Our cleaners, as always, focus on areas that are most touched – door handles, toilet flushes, etc – but at this time they taking extra time and care in their processes.   


Let’s Work Together

Please do not come to the Club if you feel unwell and please adhere to the recommended hygiene procedures as detailed above and in line with current Government guidelines – keep scrolling to read these.


If you are concerned that you have encountered the virus, whether in this country or elsewhere, please follow the Government advice and self-isolate in the first instance.  It is also recommended that you call 111 for medical advice.  It would also be incredibly helpful to us and fellow members if you discreetly share this information with us so we can take the appropriate steps to ensure the Club can take appropriate protective steps.


Once again, I must reassure you that we currently have no concerns here at the Club.  We are regularly checking guidance from the Department of Education and Public Health and will update you if necessary.


Best regards

Peter D Elviss (CEO)




Government Guidelines


Along with many others, we have been closely following updates on the Coronavirus situation.  At the current containment stage, everyone should take appropriate responsibility for their own health in line with the following official Government advice which was correct at time of writing.  For the very latest Government information, please click here.


Latest News Coronavirus COVID-19 Advice


The Government is closely monitoring the spread of the Coronavirus (COVID-19) and is taking action at home and abroad. The risk to individuals remains low. However, we understand that people may be concerned where there are children, students or staff returning from specific areas affected by Coronavirus.


Yesterday, the Chief Medical Advisor for England updated advice for travellers returning to the UK from specific areas affected by Coronavirus, which you can find here.


If you have returned from the following specific areas since 19 February, you should call NHS 111 and stay indoors and avoid contact with other people even if you do not have symptoms:

  • Iran
  • Specific lockdown areas in Northern Italy (Bertonico, Casalpusterlengo, Castelgerundo, Castiglione D'Adda, Codogno, Fombio, Maleo, San Fiorano, Somaglia, Terranova dei Passerini, and Vo)
  • Special care zones in South Korea
  • Hubei province


If you have returned from the following areas since 19 February and develop symptoms, however mild, you should stay indoors at home and avoid contact with other people immediately and call NHS 111:

  • Northern Italy (defined by a line above, and not including, Pisa, Florence and Rimini)
  • Vietnam
  • Cambodia
  • Laos
  • Myanmar


If you have a cough, or fever or shortness of breath and have visited any of the following areas in the last 14 days, stay indoors and call NHS 111 informing them of your recent travel:

  • China, apart from Hubei province
  • Thailand
  • Japan
  • Republic of Korea, apart from special care zones
  • Hong Kong
  • Taiwan
  • Singapore
  • Malaysia
  • Macau


If you have travelled anywhere else, there is no need to avoid normal activities unless you have had contact with a confirmed case. Anyone who has had close contact with a confirmed case should contact NHS 111 for further advice. Based on current evidence, novel coronavirus (COVID-19) presents with flu-like symptoms including a fever, a cough, or difficulty breathing. The virus can cause more severe symptoms in those with weakened immune systems. 


To prevent the spread of infection make sure you follow these general principles to prevent spreading any respiratory virus:


  • Wash your hands often – with soap and water for at least 20 seconds, or an alcohol-based sanitiser if soap and water aren’t available.
  • Avoid touching your eyes, nose, and mouth with unwashed hands.
  • Avoid close contact with people who are sick.
  • Cover your cough or sneeze with a tissue, then throw the tissue in a bin.
  • Clean and disinfect frequently touched objects and surfaces in the home.


If you’re worried about your symptoms, please call NHS 111 – don’t go directly to your GP or other healthcare environment.


Please be reassured we continue to keep the Club clean to prevent the spread of any virus and we would encourage everyone to follow the general principles stated above.


I must reassure you that we currently have no concerns here at the Club.  We are regularly checking guidance from the Department of Education and Public Health and will update you if necessary.


    Go back