- Please find below copies of key updates emailed to members or shared on social media channels relating to the Tier 4/lockdown restrictions starting 31st December 2020.
- Our Clubhouse and phone lines are now closed but a small team will be monitoring emails from home, Monday to Friday. Email them at email@example.com and please also check our News page and social media pages for the latest updates.
- For details of our online class timetable and pre-recorded workouts, click here!
- To view communications from the previous period of restrictions, please click here.
6th January 2021 [Email]
We were disappointed to hear the Government announcing a new national lockdown this week but, as we move towards the end of this global pandemic, we understand the importance of following the guidelines to keep everyone as safe as possible.
The situation for the Club remains unchanged - regrettably our doors must remain closed for the time being. Below is a copy of the member communication sent on 31st December 2020, prior to national lockdown, which answers frequently asked questions. Please note your January payment will be credited when we re-open and be reassured that we have paused February's payment.
There is a small team working behind the scenes with me and we plan to meet weekly to address any new information from the Government and supporting bodies (ie. LTA) along with member questions. We will continue to communicate key updates via email, website, and social media channels.
If you have any questions about your membership, please email firstname.lastname@example.org where a small team are monitoring emails, Monday to Friday.
For now, we wish all our members and your loved ones a happy and healthy start to 2021 despite the unusual circumstances. Thank you, as always, for your continued support of the Club, it is enormously appreciated by us all.
Peter D Elviss
31st December 2020 [Email]
Like many across the country, we continue to closely follow the latest Government announcements and with Tier 4 confirmed for our area, Club life is on pause as we sadly close our doors until further notice.
We hope the following information answers some of the key questions you may have.
What will happen to my membership payment for January?
The Direct Debit was already in place before the Government's announcement. If we successfully collect your January payment, we will credit you accordingly when we are allowed to re-open. Our annual payers will have their renewal date extended - we will write to you separately closer to your renewal date with details.
Subscriptions and membership changes will be paused whilst we remain in Tier 4.
Will all areas of the Club be closed?
Yes, all areas, including our outdoor courts. Westover CrossFit will not be running. Members, along with RPDC and Academy Juniors, will not be able to enter the Club during the Government's lockdown.
Will your online class timetable be running?
Yes! We plan to re-introduce some of the classes we ran during November's lockdown during the period of Club closure so check your email inbox every Friday for links to classes for the week ahead. Pre-recorded classes and sessions from our first lockdown are also still available to view on our website.
Can I still have personal training outside?
According to the latest Government guidelines, you can enjoy one-to-one, socially distanced, personal training sessions in public areas (ie. not private gardens). If you would like to arrange this, please speak directly to your personal trainer.
I am mid-way through a paid course - what happens next?
Any weeks missed will be adjusted accordingly from next term's course.
What is happening to the Club Championships?
These matches were being rescheduled. We will provide an update as soon as possible but this may not be confirmed until after lockdown so we ask for your patience.
Can I contact the West Hants Team during lockdown?
Yes, we will have a small Membership and Communications team working reduced hours, from home, during lockdown. You can email them at email@example.com, Monday to Friday. We ask for your patience as the team reply to all messages.
How will you keep members updated?
We will continue to update our website's News page and social media channels, along with emails so keep an eye on your inbox too! As before, copies of key emails sent will be available to view on our website.
Please note our standard cancellation policy remains in place so if you wish to cancel, please provide one calendar month's notice in writing via firstname.lastname@example.org . Please note that should you cancel and wish to rejoin in the future, a joining fee will be payable.
We would like to thank you for your ongoing support and patience. 2020 was a year no one expected however we remain committed to improving the health of our members and staff - it is of the utmost importance to us and we are determined that our community will have a strong 2021 despite the unusual circumstances.
With best wishes for the New Year for you and your loved ones,
Peter D Elviss
30th December 2020 [Email]
Following the Government's announcement this afternoon, we will be closing our doors (and phone lines) at 10pm tonight until further notice.
A more detailed email will follow tomorrow which aims to answer common questions so we ask for your patience whilst we finalise the details.
Please note the Direct Debit for your January subscription is already in place so this will be collected as usual and we will instead credit you accordingly when we are allowed to re-open. Please help our teams by waiting for tomorrow's detailed communication before you email us with any queries. Emails sent to email@example.com will be monitored by a small team, Monday to Friday, during the period of Club closure.
In better news, our online classes will continue starting with GRIT at 9am on 31st December - registration details are waiting in your inbox. We are determined to start 2021 strong!